Dynamics 365 Implementation Specialist

20 hours ago

Hyderabad, Telangana, India beBeeImplementation Full time ₹ 18,00,000 - ₹ 25,00,000

Job Opportunity

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We are seeking a seasoned Dynamics 365 CRM professional to lead full lifecycle implementations, from requirement gathering through deployment and user adoption.

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This role requires a balance of technical expertise, solution architecture, and project leadership to ensure successful delivery of integrated, scalable, and secure Dynamics 365 solutions.

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Key Responsibilities :

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  • Lead and manage end-to-end implementation of Microsoft Dynamics 365 CRM projects with a focus on Customer Service and Power Pages portals.\
  • Collaborate with stakeholders to understand business needs and translate them into technical solutions.\
  • Develop project plans, timelines, resource allocation, and ensure adherence to Agile or Waterfall methodologies.\
  • Design, configure, and customize Dynamics 365 Customer Service modules.\
  • Develop and deploy Power Pages solutions.\
  • Create custom workflows, Power Automate flows, and business rules to automate processes.\
  • Work with cross-functional teams including developers, business analysts, UI/UX designers, and integration specialists to deliver cohesive and scalable solutions.\
  • Integrate Dynamics 365 with other platforms such as SharePoint, Outlook, Azure services, and third-party APIs.\
  • Provide training and documentation to business users and support teams.\
  • Offer post-implementation support and continuous improvement recommendations.\
  • Monitor adoption and work with teams to maximize value from CRM and portal platforms.\
  • Required Skills and Qualifications :\
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    • 6+ years of hands-on experience with Dynamics 365 CRM, including Customer Service modules and Power Pages.\
    • In-depth understanding of CRM core entities, relationships, security model, and configuration.\
    • Proficiency in Power Platform tools: Power Automate, Power Apps, Power Pages, and Dataverse.\
    • Strong experience with Portal authentication, Security roles and web roles configuration, Custom web templates and CSS/JavaScript within Power Pages\
    • Experience with project management methodologies (Agile/Scrum, Waterfall).\
    • Preferred Qualifications :\
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      • Microsoft certifications in Dynamics 365, Power Platform, or Azure.\
      • Experience integrating CRM with ERP systems or third-party applications.\
      • Familiarity with Azure DevOps for project tracking and CI/CD processes.\
      • Basic knowledge of HTML, JavaScript, and Liquid templates for portal customizations\

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