
Senior Business Performance Leader
21 hours ago
Operations Team Lead Job Summary:
">As a seasoned Operations Team Lead, you will be responsible for driving client KPIs and maintaining high performance standards.
">Key Responsibilities:
">- Drive customer satisfaction through effective KPI management
- Manage stakeholders effectively to reduce attrition & shrinkage
- Resolve customer complaints and issues outside employee authority
- Foster a positive work environment through leadership by example
- Delegate tasks, organize activities, and recruit new hires
- Supervise employees, provide training and coaching, and manage conflict
Requirements:
">- Proven experience as a team leader or supervisor
- Deep understanding of performance metrics
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
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