
Application Support Specialist
2 days ago
Job Title: Application Support Specialist
We are seeking an experienced Application Support Specialist to join our team. The ideal candidate will have a strong background in application support and cloud computing, with a focus on Amazon Web Services (AWS).
The successful candidate will be responsible for providing SRE L1/L2 support for applications hosted on AWS, ensuring high availability and performance.
- Monitor application health using DataDog and other observability tools; respond to alerts and anomalies.
- Perform root cause analysis and resolve incidents within defined service level agreements.
- Collaborate with development and DevOps teams to troubleshoot and optimize application performance.
- Maintain and update monitoring dashboards and alerting rules.
- Strong experience with AWS services, including EC2, S3, CloudWatch, and RDS.
- Proficient in DataDog for monitoring, alerting, and dashboard creation.
- Basic knowledge of Linux commands and log debugging.
- Familiarity with other tools, such as Dynatrace, Splunk, Prometheus, Grafana, and ELK Stack.
- Good understanding of incident management and ITIL processes.
- Strong communication and problem-solving skills.
Preferred Qualifications:
- AWS certification, such as Cloud Practitioner.
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