Hardware and Software Specialist

2 days ago

Bengaluru, Karnataka, India beBeeDesktop Full time US$ 60,000 - US$ 1,20,000
Job Description

We are seeking a skilled Desktop Support Specialist to provide top-notch technical assistance to our employees. This is an exciting opportunity for someone who thrives in a dynamic and collaborative environment.

  • The successful candidate will be responsible for delivering expert-level support for computer hardware and software issues, including troubleshooting, installation, and maintenance of systems and peripherals.
  • This role requires strong communication skills, both written and verbal, as well as the ability to work effectively in a team environment.
Key Responsibilities:
  • Act as the central point of contact for service support plans in the IT Team
  • Communicate the business impact of major incidents and prioritize based on business requirements
  • Assess the impact of changes to systems, applications, and infrastructure to determine requirements
  • Configure and troubleshoot - DHCP, DNS, various network devices and services
  • This is a hands-on role where significant participation and escalated support activities are expected, including highly technical problem-solving and supporting day-to-day operations of Server environments
  • Which includes proactive monitoring and management of systems and utilizing available monitoring tools
  • Escalate Issues to software vendor specific for Technical Support
  • To ensure success in this role, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills
Required Skills and Qualifications:
  • Proficient in working with high-availability environments along with alignment to process (ITIL)
  • Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work
  • Intuitive with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date in technical knowledge by attending educational workshops, reviewing publications
  • Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
  • Knowledge of popular operating systems, software applications, and remote connection systems
  • Ability to solve complex hardware and software issues
  • Ability to travel and work after hours when necessary
  • Excellent interpersonal skills
  • Good written and verbal communication skills
Benefits:

This role offers the opportunity to work in a fast-paced and innovative environment, with a competitive salary and benefits package.

As a Desktop Support Specialist, you will have the chance to develop your skills and expertise, working with cutting-edge technologies and collaborating with a talented team of professionals.

Others:

Please note that this role requires a bachelor's degree in computer science or information technology.

Mandatory Skills: Good communication skills, Good Understanding of Windows

Minimum Relevant Experience: 0-3 Years

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