Computer Hardware and Software Specialist

1 day ago

Bengaluru, Karnataka, India beBeeSkill Full time US$ 60,000 - US$ 1,20,000
Desktop Support Specialist

As a Desktop Support Specialist, you will play a critical role in ensuring the smooth operation of our organization's computer systems and networks. Your primary responsibility will be to provide timely and effective support to employees experiencing hardware and software issues.

Key Responsibilities:

  • Act as the central communication point for Design, Maintain and Communicate the service support plans in IT Team
  • Communicate the business impact of major incidents and prioritize based on business impact to the client
  • Assess the impact of changes to systems, applications and infrastructure to determine requirements
  • Configure and solve - DHCP, DNS, various network devices and services
  • This is a hands-on role where significant participation and escalated support activities are expected including highly technical problem solving and Supporting day-day operations of Server environment
  • Which includes proactive monitoring and management of the systems and utilize available monitoring tools
  • Escalate Issues to software vendor specific for Technical Support
  • To ensure success as a desktop support specialist, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills
  • A top-class desktop support specialist provides fast and effective support for clients experiencing basic hardware and software issues

Requirements:

  • Proficient in working with high availability environment along with alignment to process (ITIL) Love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work Intuitive with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date in technical knowledge by attending educational workshops, reviewing publications Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
  • Knowledge of popular operating systems, software applications, and remote connection systems
  • Ability to solve complex hardware and software issues
  • Ability to travel and work after hours when necessary
  • Excellent interpersonal skills
  • Good written and verbal communication skills
  • Responding to client support requests
  • Contacting clients to find out the nature of the problem
  • Traveling to the client s location or connecting via a remote link
  • Troubleshooting hardware and software issues
  • Installing and maintaining hardware and computer peripherals
  • Installing and upgrading operating systems and computer software
  • Troubleshooting networking and connection issues
  • Advising on software or hardware upgrades
  • Providing basic training in computer operation and management

Qualification:

  • Bachelor s degree in computer science or information technology Specialization Desired Candidate Profile MUST - HAVES: Top 3 Mandatory Skills: Good communication skills, Good Understanding of Windows Minimum Relevant Experience: 0-3 Years

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