
Senior Housekeeping Operations Manager
3 days ago
The Housekeeping Manager will play a vital role in ensuring the smooth operation of the housekeeping department.
Key Responsibilities:
- Oversee the daily activities of the housekeeping team, ensuring all aspects of guest experience are delivered to the highest standards.
- Proactively identify and implement initiatives to improve guest satisfaction and comfort, responding promptly to guest enquiries and resolving problems efficiently.
- Develop and execute plans to achieve hotel targets, delivering exceptional results and driving growth within the department.
- Lead and motivate the housekeeping team, fostering a culture of growth, development, and performance.
- Manage the departmental inventory, controlling costs and optimizing productivity levels.
- Build and maintain effective relationships with key stakeholders, ensuring seamless communication and collaboration.
- Design and deliver a comprehensive service standard programme, driving profitability and cost control.
- Ensure adherence to all relevant legislation, performing due diligence and documenting best practices for internal and external audit purposes.
Requirements:
- Proven experience in housekeeping with exceptional problem-solving skills.
- Excellent managerial abilities, with a hands-on approach and a commitment to exceptional guest service.
- Ability to find creative solutions, offering advice and recommendations.
- Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
- Proficiency in using IT systems on various platforms.
- Strong communication skills, with the ability to effectively engage with colleagues and guests alike.
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