Senior Housekeeping Operations Manager

3 days ago


Pune, Maharashtra, India beBeeHospitality Full time ₹ 1,50,000 - ₹ 28,00,000
Housekeeping Manager Job Description

The Housekeeping Manager will play a vital role in ensuring the smooth operation of the housekeeping department.

Key Responsibilities:

  • Oversee the daily activities of the housekeeping team, ensuring all aspects of guest experience are delivered to the highest standards.
  • Proactively identify and implement initiatives to improve guest satisfaction and comfort, responding promptly to guest enquiries and resolving problems efficiently.
  • Develop and execute plans to achieve hotel targets, delivering exceptional results and driving growth within the department.
  • Lead and motivate the housekeeping team, fostering a culture of growth, development, and performance.
  • Manage the departmental inventory, controlling costs and optimizing productivity levels.
  • Build and maintain effective relationships with key stakeholders, ensuring seamless communication and collaboration.
  • Design and deliver a comprehensive service standard programme, driving profitability and cost control.
  • Ensure adherence to all relevant legislation, performing due diligence and documenting best practices for internal and external audit purposes.

Requirements:

  • Proven experience in housekeeping with exceptional problem-solving skills.
  • Excellent managerial abilities, with a hands-on approach and a commitment to exceptional guest service.
  • Ability to find creative solutions, offering advice and recommendations.
  • Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
  • Proficiency in using IT systems on various platforms.
  • Strong communication skills, with the ability to effectively engage with colleagues and guests alike.


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