Knowledge Management Specialist

4 weeks ago


Chennai, Tamil Nadu, India Live Connections Full time

We are seeking a highly skilled Knowledge Management Specialist to join our team at Live Connections. The ideal candidate will have a minimum of 6 years of experience in managing knowledge resources and documentation, with expertise in Incident Management and ServiceNow Knowledge Management.

This role is responsible for facilitating the creation of high-quality documentation and other knowledge resources by employees both internal and external to Global Cloud Services. You will work closely with colleagues to drive compliance with established knowledge management policies, practices, and standards.

The key responsibilities of this role include:

  • Edit newly-submitted and existing knowledge base content for quality and effectiveness
  • Manage feedback and curation of published information
  • Provide in-depth technical editing of various documentation for use by Global Cloud Services and other staff
  • Create and deliver training on the development and management of documentation and other knowledge resources
  • Analyze feedback, usage statistics, and other data to prioritize creation and improvement of knowledge resources

You will also be expected to collaborate with other employees to agree terminology and ensure its consistent use across knowledge resources, create and analyze metrics to measure the usage, adoption, and success of knowledge resources.

To succeed in this role, you will need to possess strong organizational, self-directed, analytical, and decision-making skills, as well as the ability to thrive under aggressive time-sensitive deadlines. Additionally, you should have working knowledge of HTML and advanced Microsoft Office skills.

A bachelor's degree in a related field and relevant experience in knowledge management, IT service management, or a related field are required. A background in cloud technology and distributed computing is also desirable.

We offer a competitive salary of approximately $85,000 per annum, commensurate with experience. Benefits include health insurance, retirement plans, and opportunities for professional growth and development.

If you are a motivated and detail-oriented individual who is passionate about creating high-quality knowledge resources, we encourage you to apply for this exciting opportunity.



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