Senior Knowledge Management Specialist
2 days ago
We are seeking a highly skilled Senior Knowledge Management Specialist to join our team at Live Connections. This is an exciting opportunity for someone with extensive experience in Problem Management and Knowledge Management.
SalaryThe estimated salary for this role is ₹1,200,000 per annum, based on industry standards and location.
Key ResponsibilitiesThis senior-level position involves:
- Facilitating the creation of high-quality documentation and knowledge resources by employees both internal and external to Global Cloud Services.
- Evaluating newly-submitted and existing knowledge base content to ensure quality and effectiveness.
- Actively managing feedback and curation of published information.
- Providing in-depth technical editing services for various documentation used by Global Cloud Services and other staff members.
- Crafting and delivering training programs on the development and management of documentation and other knowledge resources.
- Analyzing data, including feedback and usage statistics, to prioritize the creation and improvement of knowledge resources.
- Collaborating with colleagues to agree upon terminology and ensure its consistent use across all knowledge resources.
- Developing and reporting metrics to measure the adoption, success, and utilization of knowledge resources.
To succeed in this role, you should possess:
- Strong organizational, self-directed, analytical, and decision-making skills.
- Working knowledge of HTML.
- Advanced Microsoft Office skills, particularly in Word, Excel, PowerPoint, and Visio.
- Exceptional collaboration skills, enabling effective interaction with highly-technical engineering staff.
- The ability to quickly learn new concepts, skills, and processes.
- Solid presentation skills, both in-person and remote.
Prior experience in managing content within SharePoint (team sites) and developing documentation for a global organization would be beneficial. Proficiency in Photoshop or similar graphic design tools is also desirable. ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM is highly valued. Experience with ServiceNow or similar products is a plus.
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