ServiceNow Knowledge Management Expert
7 days ago
Job Summary:
We are seeking a highly experienced ServiceNow Knowledge Management Expert to join our team at Live Connections in Chennai. As a key member of our organization, you will be responsible for creating and managing high-quality knowledge resources that drive business success.
About the Role:
This is an exciting opportunity to leverage your expertise in Problem Management and Knowledge Management to drive compliance with established knowledge management policies, practices, and standards. You will work closely with employees across the organization to create documentation and other knowledge resources, ensuring their quality and effectiveness.
Key Responsibilities:
- Create and edit knowledge base content for quality and effectiveness
- Actively manage feedback and curation of published information
- Provide technical editing of various documentation for use by Global Cloud Services and other staff
- Create and deliver training on the development and management of documentation and other knowledge resources
- Analyze feedback, usage statistics, and other data to prioritize creation and improvement of knowledge resources
- Collaborate with other employees to agree terminology and ensure its consistent use across knowledge resources
- Create, analyze, and report on metrics to measure the usage, adoption, success of knowledge resources
Requirements:
- 6+ years of experience in Knowledge Management and Problem Management
- Strong organizational, self-directed, analytical, and decision-making skills
- Working knowledge of HTML
- Advanced Microsoft Word, Excel, PowerPoint, and Visio skills
- Strong collaboration skills, and an ability to interoperate effectively with highly-technical engineering staff
- Ability to quickly learn new concepts, skills, and processes
- Solid in-person and remote presentation skills
Desired Skills:
- Extensive experience managing content in SharePoint—including team sites
- Previous experience developing and managing documentation for a global organization
- Proficient with Photoshop or similar graphic design packages
- ITIL Foundation Certification or equivalent knowledge of ITIL/ITSM
- Knowledge of cloud technology and distributed computing
- Previous experience with ServiceNow or similar products
What We Offer:
A competitive estimated salary of ₹1,200,000 - ₹1,500,000 per annum, depending on experience, plus additional benefits including professional growth opportunities and a dynamic work environment.
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