Technical ServiceNow Solutions Expert

2 days ago

Remote, India beBeeSolution Full time

ServiceNow Solutions Designer

Job Description:

  • Design, develop, and implement solutions using ServiceNow platform capabilities.

  • Collaborate with cross-functional teams to gather and understand business requirements.

  • Customize and configure ServiceNow applications based on business needs.

  • Develop and maintain ServiceNow workflows, forms, scripts, and reports.

  • Provide technical expertise and support for ServiceNow implementations.

Required Skills and Qualifications:

Key Requirements:

  • 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

  • Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

  • Experience in Observability is a plus.

  • Experience in configuring ServiceNow workflows and forms.

  • Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.

  • Experience with User Management including groups, users, roles, ACLs, etc.

  • Excellent problem-solving and communication skills.

  • Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Desirable Skills:

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

  • Strong understanding of IT service management (ITSM) principles is a plus.

  • Basic understanding of scripting languages (e.g., JavaScript) is beneficial.

  • Excellent analytical and problem-solving skills.

  • Strong communication, collaboration, and interpersonal skills.

  • Ability to learn quickly and adapt to new technologies.

  • Eagerness to learn and contribute to a fast-paced environment.

Benefits:

  • Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.

  • Establish and maintain data integrations to ensure accuracy and consistency.

  • Generate and analyze reports related to Discovery, Service Mapping, and Event Management.

Others:

Ensure the organization is prepared for audits and regulatory inspections.

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