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Job Overview

We are seeking a Quality Assurance Specialist to ensure the quality of our processes and services.

This role will involve monitoring customer interactions, providing feedback and coaching, identifying process gaps, and maintaining compliance with organizational guidelines.

Key Responsibilities
  • Monitor and evaluate customer interactions to meet quality standards.
  • Provide feedback and coaching to enhance team performance.
  • Identify process gaps and suggest improvements for efficiency and effectiveness.
  • Maintain compliance with organizational policies.
Requirements
  • Strong analytical and communication skills.
  • Prior experience in QA, preferably in a business process outsourcing setting.
  • Familiarity with e-commerce is an advantage.
  • Able to work effectively in a fast-paced environment.
Benefits
  • Join a global leader in outsourcing solutions.
  • Be part of a dynamic and supportive team.
  • Enjoy opportunities for career growth and learning.