Senior Application Specialist
2 days ago
Job Title:
Technical Lead
Description
- As a Technical Lead, you will be responsible for leading the team from a technical perspective and providing IT support related to the MPMS Retirement Solutions application environments and interfaces both on-prem and cloud.
- This includes diagnosis, resolution, root cause analysis of issues and identify and document problem workarounds and provide support for scheduled release upgrades and deployments.
- The person will also ensure service requests are appropriately actioned according to service levels and performance targets and manage and provide technical support to core business application environments to ensure 24x7 availability.
Key Responsibilities:
- Strategic Focus
- For the operational support and continuous improvement of the infrastructure estate, and processes, for Development and Test environments (System, Load, Performance, UAT) for Link Group up to and including Production.
- Automation, process efficiency and appropriate tooling (Management and Deployment/Configurations) is utilised to reduce cycle times, and improve reliability, audit and traceability for all system deployments across multiple applications.
- Process, best practice and system build standards are consistently applied and constantly improved upon.
- Ensuring that, working with DevOps, the Development Team has the right environment to maximise the development Teams' efficacy and obstacles are removed and automation introduced where appropriate.
- Operational Management
- Ensuring Production is managed, supported and controlled with the appropriate level of governance and agility.
- Production environments are protected by governance, good practice/process, design and 'fit for purpose' environments, to the left of Pre-Prod, supporting all project and change activity.
- Ensuring project and change release(s) are packaged to the right quality, repeatable between environments without change or modification and deployed to the target environments - ultimately to Production without detriment or issue in agreed timescales.
- Ensuring software and application design is challenged, and contribute to design in any Change/Project, ensuring it is the best it can be aligned to the constraints of the Project/Change.
- Weak points in Process, Technology and Service is addressed through a culture of continual improvement;
- Software and processes are correctly documented to ensure single points of knowledge do not become a problem and skills are distributed across the team and department.
- Ensuring that software Deliverables/Artefacts, as part of any Change/Project, are progressed providing appropriate status reporting and updates as requested by the Line/Project/Change Lead.
- People Leadership
- Providing skilled, capable resource to Project/Change Leads suited to the delivery. Where gaps in skills or resource exists; these are managed to reduce the risk to Change, Projects or the Business
- Manage a team of Test Environment Engineers & Middleware specialists and support the environment management on non-prod environments.
- Develop technical skills required for test environment management function for self and the team.
- Provide EDT support along with the Global team as part of test environment management team.
- Governance & Risk
- Ensure percentage and number of SLAs met (Environment Availability, Responsiveness to Requests etc);
- Percentage of Releases/Deployments to Production without issue.
- Post deployment Incident levels achieving set targets.
- Server patch levels adhere to policy.
- Percentage of formal processes documented.
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