Salesforce Operations Consultant

1 day ago

Udaipur, Rajasthan, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 20,00,000

Job Overview:

This position involves collaborating with a talented team to analyze business needs and develop solutions to enhance operations. The ideal candidate will have expertise in Salesforce CRM and strong analytical skills.

  • Analyze business requirements and problems, developing solutions to improve our operational processes
  • Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics
  • Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery
  • Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties
  • Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages
  • Identify change management processes and techniques to handle change within a business with minimal disruption to business activities
Required Skills and Qualifications:
  • Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required
  • Change management experience preferred
  • Project management experience preferred
  • Salesforce Business Analyst Certification preferred
  • Salesforce Administrator Certification preferred
  • Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options
Other Skills:
  • Excellent listening, communication, facilitation and presentation soft skills
  • Ability to define and communicate the 'big picture' in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
  • Strong interpersonal, consultative, consensus builder, and issue resolution skills
  • Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration
  • Ability to present ideas in user-friendly language and to interface on business and technical concepts

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