Operations Management Professional

2 days ago


Erode, Tamil Nadu, India beBeeGeneral Full time ₹ 50,00,000 - ₹ 80,00,000
General Manager / Assistant General Manager Job Description

The ideal candidate will have a deep understanding of the hospitality industry and be able to effectively manage a hotel or hostel with multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc.

Responsibilities:

  1. Understanding of the hospitality industry with extensive work experience
  2. Understanding of the company's vision, business expansion plans, operational standards, etc.
  3. Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
  4. Supervising various functions and human resources (blue/white collar)
  5. Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
  6. Handling & resolving escalations and grievances
  7. Motivating, mentoring and aligning staffs
  8. Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
  9. Coordinating with other departments within the company to help resolve issues

Qualifications:

  • Hospitality graduate/post-graduate or diploma in hospitality
  • Min. 5 years of experience in a hotel, hostel, guest house, etc.
  • Extensive operational knowledge of hotel operations
  • Outstanding communication, interpersonal & time-management skills
  • Flexible to relocate anywhere in southern India
  • High attention to detail


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