Chief Technology Officer Candidate

1 week ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 1,44,00,000 - ₹ 2,16,00,000

Our organization seeks a highly skilled professional to fill the position of Application Lead.

  • Key Responsibilities:
    • Develop and implement Genesys Cloud CX solutions
    • Lead end-to-end architecture and solution design for Genesys Cloud deployments
    • Translate business and functional requirements into scalable and maintainable technical solutions
    • Align platform designs with compliance, security, and operational standards
    • Implement and configure Genesys Cloud features including voice, chat, email, SMS, IVR, bots, routing strategies, and WFM
    • Configure and manage integrations with third-party platforms (e.g., CRM, ERP, databases)
    • Platform leadership and governance
    • Serve as the Subject Matter Expert (SME) for Genesys Cloud CX
    • Define and enforce best practices in design, configuration, and deployment
    • Participate in platform governance, change management, and solution lifecycle planning
    • Mentorship and collaboration
  • Requirements:
    • Proven ability to design, implement, and lead complex Genesys Cloud deployments including voice, IVR, routing, and omnichannel
    • Hands-on experience integrating Genesys Cloud with CRMs (e.g., Salesforce, MS Dynamics), ERP, and other third-party platforms via APIs and middleware
    • Ability to translate business requirements into technical designs, and work closely with cross-functional teams and clients
    • Minimum 12 years of experience in contact center technologies
    • At least 4+ years of hands-on experience with Genesys Cloud CX
    • Proven experience designing and deploying complex contact center solutions
    • Migration experience from legacy platforms to Genesys Cloud CX

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