Customer Service Ambassador
6 days ago
We are seeking a highly analytical and customer-focused professional to join our customer care team at Partner HorsePower. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service via multiple channels, maintaining a deep understanding of our products and services, and collaborating with colleagues to resolve customer issues.
The ideal candidate will possess excellent time management skills, a passion for customer service, and a strong ability to work under pressure. A top-notch Customer Service Ambassador will also be able to communicate effectively, demonstrate sound judgment, and build strong relationships with clients.
- Key Responsibilities:
- Provide prompt and professional customer service via email, live chat, video, phone, and social media channels.
- Escalate serious complaints or issues to management, ensuring timely resolution and follow-up.
- Liaise with colleagues to identify and resolve customer issues, sharing knowledge and best practices.
- Maintain a polite, helpful, and professional demeanor at all times, adhering to company standards.
- Collaborate with colleagues to identify common customer issues and develop solutions to improve customer satisfaction.
- Remain up-to-date with new products and services, participating in training and workshops as required.
- Share customer feedback and insights with colleagues and management to inform product and service improvements.
- Respect client confidentiality at all times, adhering to company policies and procedures.
Requirements:
- Bachelor's degree in business, communications, or a related field.
- Practical experience with help desk software and CRM systems.
- Previous experience in a customer service role, with a strong ability to work under pressure.
- Excellent written and verbal communication skills, with a strong ability to build relationships with clients.
- Flexibility to work irregular hours, as required.
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