Account Growth Specialist

3 days ago

Kozhikode, Kerala, India beBeeRelationship Full time ₹ 9,87,654 - ₹ 12,34,567

About the Role

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This is an exciting opportunity to become a Relationship Manager at our organization, working closely with key corporate clients to maintain strong relationships and drive growth through effective service delivery.

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Key Responsibilities:

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  • As the primary point of contact for assigned corporate clients, ensure timely and effective communication.
  • Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
  • Understand client business needs and align company solutions and services to meet those requirements.
  • Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
  • Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
  • Prepare and present account performance reports, usage analytics, and face-to-face monthly service reviews.
  • Identify upselling and cross-selling opportunities in coordination with the sales team.
  • Handle escalations professionally and ensure timely closure of client concerns.
  • Stay abreast of industry trends and client developments to proactively suggest relevant solutions.

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