Account Growth Specialist

2 days ago

Kozhikode, Kerala, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 15,00,000
About the Role

We are seeking a highly skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will play a key role in growing learning service sales to clients and working closely with senior account leadership.

Your primary responsibilities will include:

  • Managing key client accounts across regions and working under the guidance of an Engagement Director.
  • Engaging with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
  • Creating sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Leading and coordinating documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Leading and coordinating QBR preparation and presentation and other related governance activities.
  • Helping track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Conducting preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
  • Collaborating with service line leaders on how to align internal solutions to unmet client needs.
  • Responding to routine client queries and escalating issues where needed.
  • Contributing to preparation of business reviews, presentations, and reports.
  • Tracking account metrics including SLA performance, client satisfaction, and operational KPIs.
  • Supporting opportunity tracking and contributing to renewal preparation and upsell coordination.
  • Ensuring internal systems and documentation are up to date and accurate.
  • Staying current on learning industry trends and client-specific developments.

Requirements

To be successful in this role, you will need:

  • 4–8 years of experience in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.

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