Java Support Specialist
2 weeks ago
Overview
The Java Support Engineer will be responsible for delivering technical support for Java applications, ensuring optimal performance and resolving issues that may arise. This role requires a strong understanding of Java development and support processes, along with excellent problem-solving skills.
Key Responsibilities
• Provide timely and effective support for Java applications, addressing technical issues and queries from users.
• Troubleshoot and diagnose application-related problems to ensure minimal downtime.
• Manage incidents and service requests related to Java applications, ensuring they are logged, tracked, and resolved in a timely manner.
• Collaborate with development teams to escalate and resolve complex issues.
• Monitor application performance, identifying and resolving performance bottlenecks and errors.
• Conduct regular system checks to ensure applications are functioning as expected.
• Maintain accurate documentation of support processes, solutions, and best practices.
• Create and update user guides and technical manuals for applications.
Requirements
• Strong knowledge of Java and related technologies (J2EE, Spring, Hibernate, etc.).
• Experience with application servers (e.g., Tomcat, WebLogic) and databases (e.g., Oracle, MySQL).
• 4+ years of experience in Java support or a similar role.
• Excellent analytical and problem-solving skills with a focus on customer satisfaction.
• Strong verbal and written communication skills to effectively interact with clients and team members.
• Ability to work in a collaborative team environment and manage multiple priorities effectively.
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