Java Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India MNR Solutions Full time
Java Support Engineer

Overview

The Java Support Engineer will be responsible for delivering technical support for Java applications, ensuring optimal performance and resolving issues that may arise. This role requires a strong understanding of Java development and support processes, along with excellent problem-solving skills.

Key Responsibilities

• Provide timely and effective support for Java applications, addressing technical issues and queries from users.

• Troubleshoot and diagnose application-related problems to ensure minimal downtime.

• Manage incidents and service requests related to Java applications, ensuring they are logged, tracked, and resolved in a timely manner.

• Collaborate with development teams to escalate and resolve complex issues.

• Monitor application performance, identifying and resolving performance bottlenecks and errors.

• Conduct regular system checks to ensure applications are functioning as expected.

• Maintain accurate documentation of support processes, solutions, and best practices.

• Create and update user guides and technical manuals for applications.

Requirements

• Strong knowledge of Java and related technologies (J2EE, Spring, Hibernate, etc.).

• Experience with application servers (e.g., Tomcat, WebLogic) and databases (e.g., Oracle, MySQL).

• 4+ years of experience in Java support or a similar role.

• Excellent analytical and problem-solving skills with a focus on customer satisfaction.

• Strong verbal and written communication skills to effectively interact with clients and team members.

• Ability to work in a collaborative team environment and manage multiple priorities effectively.



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