Digital Signage Project Coordinator

1 day ago

Gurgaon, Haryana, India beBeeSignage Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title

"Project Coordinator Signage"

About the Role

This role involves end-to-end execution of LED/digital signage projects, ensuring timely project delivery and adherence to installation SOPs, safety standards, and quality benchmarks.

Key Responsibilities:
  • Project Execution: Coordinate end-to-end execution of LED/digital signage projects (indoor/outdoor).
  • Team Collaboration: Collaborate with design, fabrication, logistics, and installation teams to ensure timely project delivery.
  • Pre-Dispatch Inspections: Prepare site readiness checklists, power/network requirements, and mounting guidelines.
  • Quality Assurance: Ensure adherence to installation SOPs, safety standards, and quality benchmarks.
  • Site Deployment: Handle pre-dispatch inspections, equipment testing, and site-wise deployment plans.
  • Project Tracking: Maintain project trackers including BOQs, GRNs, timelines, material consumption, and snag reports.
  • Field Support: Support field teams with drawings, configurations, content scheduling, and troubleshooting.
After-Sales Support & Maintenance

The successful candidate will be responsible for serving as a liaison between the client and service teams for post-installation support.

  • Liaison: Serve as a liaison between the client and service teams for post-installation support.
  • AMC Coordination: Coordinate AMC visits, LED module replacements, remote diagnostics, and firmware updates.
  • Performance Tracking: Track performance SLAs including uptime, resolution TAT, and customer escalations.
  • Service Logs: Maintain service logs, issue reports, and preventive maintenance schedules.
  • Ticketing System: Monitor ticketing systems, assign tasks to local technicians, and ensure closure.
  • Warranty Claims: Follow up on warranty claims, spare part logistics, and service documentation.
Documentation & Reporting

The ideal candidate will maintain accurate records and provide regular updates to stakeholders.

  • Record Keeping: Maintain site handover kits, completion reports, and installation photos.
  • Reporting: Update project dashboards and generate client-facing weekly/monthly status reports.
  • Document Management: Ensure all documentation (SLA agreements, AMCs, payment milestones) is aligned and updated.
  • Billing: Support the finance team with billing triggers based on completion milestones.
  • Escalation Logs: Maintain escalation logs and service history.
  • MIS Reporting: Support MIS and compliance reporting as required.
Required Skills & Competencies

The successful candidate will possess strong domain knowledge and excellent coordination skills.

  • Domain Knowledge: Strong domain knowledge of LED signage, digital displays, controllers (e.g., Novastar/colorlight).
  • Coordination: Excellent coordination, communication, and stakeholder management skills.
  • Familiarity: Familiarity with project management tools, installation SOPs, and basic electrical/networking knowledge.

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