
Financial Operations Expert
1 day ago
We are seeking a highly skilled Financial Operations Expert to join our team.
- About the Role:
- The successful candidate will be responsible for delivering exceptional customer service via live chat or email.
- Key responsibilities include ensuring efficient and excellent customer experience, managing inquiries/complaints, and identifying areas for improvement.
- The ideal candidate will possess a strong understanding of financial markets, excellent communication skills, and a keen eye for detail.
- A bachelor's degree in finance/economics/mathematics or a related field is preferred.
- Candidates with 2-4 years of customer service experience, preferably in financial institutions or fintech, will be advantageous.
- Requirements:
- Ideal candidate possesses sharp acumen and keen eyes with numbers and statistics.
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms.
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance.
- Able to perform shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am).
What We Offer:
- Flexible working hours.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
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