
Front Desk Operations Manager
3 days ago
Job Overview
The role of a front desk associate is multifaceted, requiring effective management of hotel operations, supervision of various functions and staff, ensuring high service quality, handling escalations, and fostering cordial relationships with departments.
Key Responsibilities
- A deep understanding of the hospitality industry, preferably gained through extensive work experience.
- An in-depth comprehension of company vision, business expansion plans, and operational standards.
- Overseeing multiple aspects of hotel operations from a strategic perspective.
- Supervising diverse functions, including front office, housekeeping, F&B, guest experience, and more.
- Maintaining high service quality through meticulous attention to detail on infrastructure, services, staff, and operations.
- Efficiently resolving grievances and escalations.
- Nurturing positive working relationships between departments.
- Collaborating with other departments to address issues.
Qualifications
- A degree or diploma in hospitality, ideally complemented by relevant professional certifications.
- A minimum of 1-3 years of experience in hotel management, hostel administration, or guest house operations.
- Detailed knowledge of hotel operations, encompassing front desk, housekeeping, F&B, and guest experience.
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