Technical IT Support Specialist

1 week ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

The role of the Technical IT Support Specialist is to ensure seamless day-to-day operations by providing end-user device support, resolving technical issues, and enhancing overall user experience across a hybrid environment of macOS, Windows, and mobile.

Key Responsibilities
  • Support IT operations
  • Address user tickets regarding hardware, software, and networking
  • Conduct remote troubleshooting
  • Diagnose and resolve technical issues
  • Installation and support end-user devices
  • Create technical documentation and SOPs
  • Installing authorised software and ensuring patches and upgrades are applied on end-user devices
  • Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM
  • Complies with all company policies and procedures
  • Participates in the implementation and support of IT-related projects
Requirements
  • 3-4 years of relevant experience in IT support or similar roles (Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician)
  • Hands-on experience with Windows, macOS, and Linux operating systems
  • Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools
  • Experience with MDM platforms such as Jamf, Intune, Kandji, WS-1 etc.
  • Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting
  • Familiarity with IT ticketing systems and asset management tools
  • Proficient in diagnosing and resolving hardware, software, and Network connectivity issues
  • Good communication skills with a positive and professional attitude
  • Experience in AV/VC setup and support (e.g., Zoom, Google Meet, Polycom)
  • Strong troubleshooting and critical thinking skills
  • Ability to perform remote troubleshooting and provide clear instructions
  • Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis

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