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Learning Experience Navigator
3 weeks ago
Student Experience Ambassador
">The role of the Learning Support Specialist is crucial in delivering an exceptional student experience. A vital member of our global educational community, you will play a key part in guiding learners through their educational journey.
">This full-time position is based remotely and requires industry experience, subject matter expertise, and strong interpersonal skills. The ideal candidate will have a proven track record as a data engineer and/or data scientist, excellent time management skills, and a passion for working in a fast-paced educational tech environment where learner support is paramount.
">Key responsibilities include:
">- Respond to student inquiries via the learning management system within 24 hours or less
- Provide guidance on complex assignments using industry knowledge
- Offer prompt feedback with pointed questions to help students build problem-solving skills
- Work with students at various levels of experience and career progression
- Suggest course improvements to enhance content clarity, accuracy, and effectiveness
- Collaborate with the team to resolve course challenges and improve delivery
Required qualifications include:
">- 5+ years of extensive work experience in data engineering, data science, or data analytics
- Professional and/or academic experience in machine learning and artificial intelligence
- Proficiency in JavaScript, Python, and GitHub
- Experience using data visualization tools like Tableau
- Experience with Microsoft Azure
- Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
- Excellent verbal and written communication and interpersonal skills
- Experience with Canvas or similar learning management systems
Preferred qualifications include:
">- Experience using Slack and Teams as communication tools
- Experience working with support/service software or ticketing systems
- Experience with bug tracking and feedback tools
Our company provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
">,