Senior Billing Operations Manager

3 days ago


Mumbai, Maharashtra, India VISTRA Full time

We are seeking a talented and experienced professional to fill the position of Senior Director/Senior Director - Billing (OTC) at Vistra Our ideal candidate will have a strong background in billing operations, accounts receivable management, and process optimization, with a proven track record of driving improvements in billing practices and implementing best practices.

Key Responsibilities:

Leadership & Management:

  • Lead and manage a large billing/Otc team, providing guidance, mentorship, and support to ensure high performance.
  • Establish clear performance goals and metrics, monitor progress, and provide regular feedback.

Billing Operations Management:

  • Oversee end-to-end billing processes, project set up, invoicing, and revenue recognition.
  • Ensure timely and accurate billing to customers, resolving any discrepancies or issues promptly.
  • Implement and maintain robust controls and procedures to ensure billing accuracy and compliance.
  • Oversee the migration and integration of billing systems and processes across different regions.

Financial Analysis and Reporting:

  • Prepare and present regular reports on billing performance, including key metrics and KPIs.
  • Provide insights into billing trends, revenue forecasts, and potential risks.
  • Develop and manage service and customer profitability reports to assess and enhance the financial performance of services and customer accounts.
  • Collaborate with the finance team to support budgeting, forecasting, and financial analysis activities.

KPI and SLA Tracking:

  • Track and report on key performance indicators (KPIs) and service level agreements (SLAs) related to the quality and timeliness.
  • Develop and implement action plans to address any performance issues.

Stakeholder Engagement:

  • Build strong relationships with internal and external stakeholders - Vistra and client-side.
  • Work closely with sales, customer service, and other departments to resolve billing issues and improve processes.
  • Act as the primary point of contact for billing-related inquiries and escalations.

Requirements:

  • 20+ years of total experience, with 10+ years in managing client billing/OTC in a Shared Service Centre/BPO, and at least 5 years in a leadership role.
  • MBA/CA Inter/M. Com.
  • Fluency in written and spoken English.
  • Proficiency in SAP and other financial software or ERP systems (e.g., Oracle, Microsoft Dynamics).
  • Demonstrated experience in handling multi-geography billing operations and migration projects.
  • Strong understanding of OTC processes, billing systems, financial reporting, and revenue recognition principles.

Vistra Benefits:

Vistra offers a hybrid working arrangement, attractive insurance benefits, excellent job exposure, and career prospects.



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