Senior Billing Operations Manager
3 days ago
We are seeking a talented and experienced professional to fill the position of Senior Director/Senior Director - Billing (OTC) at Vistra Our ideal candidate will have a strong background in billing operations, accounts receivable management, and process optimization, with a proven track record of driving improvements in billing practices and implementing best practices.
Key Responsibilities:
Leadership & Management:
- Lead and manage a large billing/Otc team, providing guidance, mentorship, and support to ensure high performance.
- Establish clear performance goals and metrics, monitor progress, and provide regular feedback.
Billing Operations Management:
- Oversee end-to-end billing processes, project set up, invoicing, and revenue recognition.
- Ensure timely and accurate billing to customers, resolving any discrepancies or issues promptly.
- Implement and maintain robust controls and procedures to ensure billing accuracy and compliance.
- Oversee the migration and integration of billing systems and processes across different regions.
Financial Analysis and Reporting:
- Prepare and present regular reports on billing performance, including key metrics and KPIs.
- Provide insights into billing trends, revenue forecasts, and potential risks.
- Develop and manage service and customer profitability reports to assess and enhance the financial performance of services and customer accounts.
- Collaborate with the finance team to support budgeting, forecasting, and financial analysis activities.
KPI and SLA Tracking:
- Track and report on key performance indicators (KPIs) and service level agreements (SLAs) related to the quality and timeliness.
- Develop and implement action plans to address any performance issues.
Stakeholder Engagement:
- Build strong relationships with internal and external stakeholders - Vistra and client-side.
- Work closely with sales, customer service, and other departments to resolve billing issues and improve processes.
- Act as the primary point of contact for billing-related inquiries and escalations.
Requirements:
- 20+ years of total experience, with 10+ years in managing client billing/OTC in a Shared Service Centre/BPO, and at least 5 years in a leadership role.
- MBA/CA Inter/M. Com.
- Fluency in written and spoken English.
- Proficiency in SAP and other financial software or ERP systems (e.g., Oracle, Microsoft Dynamics).
- Demonstrated experience in handling multi-geography billing operations and migration projects.
- Strong understanding of OTC processes, billing systems, financial reporting, and revenue recognition principles.
Vistra Benefits:
Vistra offers a hybrid working arrangement, attractive insurance benefits, excellent job exposure, and career prospects.
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