Client Journey Manager

2 weeks ago


Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

About the Role:

As a key member of our team, you will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities:

  • Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
  • Drive customer onboarding, adoption, retention, and satisfaction across SMB clients.
  • Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
  • Implement and scale tech-touch engagement models for effective customer coverage.
  • Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions.
  • Monitor health metrics, churn signals, and client escalations; design proactive action plans.
  • Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
  • Deliver regular business reviews and performance reports to leadership.

Qualifications:

  • 5–7 years of proven experience in Customer Success /


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