Digital Growth Expert

6 days ago

Bengaluru, Karnataka, India beBeeGrowthexpert Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

We are seeking a seasoned professional to drive growth and expansion in our digital pharmacy operations.

  • Drive execution of strategies to increase adoption, order volumes, and customer engagement through digital channels.
  • Support the management of day-to-day operations and performance of the ePharma vertical.
  • Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability).

Collaboration is Key: Work closely with cross-functional teams to ensure seamless execution and coordination.

  • Product team to relay business feedback and prioritize platform improvements.
  • Growth & Marketing team to co-execute campaigns and retention strategies.
  • Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment.

Retail Pharmacy Enablement

  • Support retail pharmacies in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness.
  • Conduct regular reviews with retail and warehouse teams to ensure fulfillment efficiency.
  • Monitor compliance for digital prescription validation, returns, and expiry handling.

Operational Alignment & Execution Excellence

  • Ensure end-to-end operational readiness for digital pharmacy services.
  • Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion.

Performance Reporting & Insights

  • Maintain dashboards and business reports for GMV, retention, returns, and product availability.
  • Present actionable insights to senior leadership for course correction and scale-up.

Required Skills and Qualifications

  • Bachelor's degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus.
  • 3–5 years of experience in eCommerce, healthcare, or pharmacy operations.
  • Familiarity with digital platforms and aggregator fulfillment models.

Key Performance Indicators (KPIs)

  • Digital order volumes and GMV
  • Adoption & Engagement : Digital Features, Repeat Usage
  • Customer Satisfaction & Service Quality for ePharma
  • Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
  • Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical – Delivery, logistics, and execution excellence.

Keyword: GrowthExpert

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