Front Office Associate
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Front Office Associate to join our team at PULLMAN. As a Front Office Associate, you will be responsible for providing exceptional guest service, handling daily reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities
- Provide professional and courteous service to guests, responding to their needs and resolving any issues in a timely manner.
- Manage daily reservations, including checking in and checking out guests, and handling any discrepancies or issues that may arise.
- Perform all cashier functions, adhering to internal controls guidelines and ensuring accurate and efficient transactions.
- Ensure all interactions with guests are handled professionally and with care, adhering to hotel policies and procedures.
- Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
- Notes, collects, and actions any guests' preferences to maintain guest profiles.
Requirements
- Previous experience in a similar role or in a customer-facing environment.
- Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Fluency in English, with additional languages a plus.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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