IT Mac Support Specialist

3 days ago


Guntur, Andhra Pradesh, India beBeeMacSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Job Description

We are seeking a highly skilled Mac Support Engineer to join our team. The ideal candidate will have 1 year of hands-on experience supporting macOS systems in a professional environment.

  • Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.
  • Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.
Required Skills and Qualifications

The successful candidate will possess the following skills and qualifications:

  • 1 year of experience in Mac desktop support or a similar role.
  • Solid understanding of macOS, Apple hardware, and the Apple ecosystem.
  • Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.
  • Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).
Benefits

This position offers excellent opportunities for growth and development within our organization.

  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Document support issues, resolutions, and processes in a ticketing system.
  • Assist with IT onboarding and offboarding processes.
Preferred Certifications (Optional)
  • Apple Certified Support Professional (ACSP)
  • Jamf Certified Associate


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