**Customer Service Support Engineer**
1 week ago
About the Role
We are seeking a highly skilled Customer Service Support Engineer to join our team at Enphase Energy. As a Customer Service Support Engineer, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.
Key Responsibilities
- Provide timely and professional support to customers via phone, email, and chat
- Conduct remote troubleshooting of our products
- Approve and execute warranty claims
- Provide pre-sales information about our products
- Assist with the activation of new Enphase sites
- Document all activity in our CRM/Help Desk software platform
- Collaborate with Enphase Engineering to track field issues and log product bugs
- Perform other duties as assigned
Requirements
- Bachelor's degree in a related field (e.g., Electrical Engineering)
- Minimum 1 year of experience in a customer support role
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to work independently
- Proficiency in computer software and hardware
- General understanding of electrical concepts and circuits
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