**Customer Service Support Engineer**

1 week ago


Bengaluru, Karnataka, India Enphase Full time

About the Role

We are seeking a highly skilled Customer Service Support Engineer to join our team at Enphase Energy. As a Customer Service Support Engineer, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.

Key Responsibilities

  • Provide timely and professional support to customers via phone, email, and chat
  • Conduct remote troubleshooting of our products
  • Approve and execute warranty claims
  • Provide pre-sales information about our products
  • Assist with the activation of new Enphase sites
  • Document all activity in our CRM/Help Desk software platform
  • Collaborate with Enphase Engineering to track field issues and log product bugs
  • Perform other duties as assigned

Requirements

  • Bachelor's degree in a related field (e.g., Electrical Engineering)
  • Minimum 1 year of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills and ability to work independently
  • Proficiency in computer software and hardware
  • General understanding of electrical concepts and circuits


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