Highly Skilled Voice Engineering Specialist

5 days ago

Surat, Gujarat, India beBeeEngineering Full time ₹ 1,62,56,250 - ₹ 2,16,75,000

Job Overview:

We are seeking a highly skilled Cisco UCCE CVP Engineer to join our team. The ideal candidate will have expertise in designing, implementing, and integrating Cisco UCCE and CVP solutions for clients.

Key Responsibilities:
  • Design robust Cisco UCCE and CVP architectures based on business requirements.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components.
  • Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording, analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
Required Skills and Qualifications:
  • Cisco UCCE-CVP certification.
  • Expertise in collaboration, particularly in cross-functional teams, valuing input and fostering an inclusive culture.
Benefits:
  • Opportunity to work with a range of technologies, including Cisco UCCE, ICM, Finesse, CUIC PGs, and more.
  • Chance to develop and improve skills in areas like scripting, Java, JavaScript, database integration, and project management.
Others:

This role requires strong problem-solving skills, excellent communication abilities, and a proactive approach to ensuring seamless operations.

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