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Customer Service Associate
2 weeks ago
Job Role:
As a key member of our program management team, we are looking for an Associate- Customer Support to play a pivotal role in ensuring the smooth execution of our programs.
The ideal candidate should have excellent communication skills, analytical skills, and a proactive approach to work effectively with internal teams, learners, and external partners.
- Support end-to-end program execution, including scheduling, tracking, and reporting.
- Coordinate with internal teams, faculty, and external partners to meet program timelines.
- Manage learner onboarding, communication, and engagement during the program.
- Collect and analyze program data to identify gaps and suggest improvements.
- Act as the first point of contact for learners and stakeholders, resolving queries quickly.
Requirements:
- Bachelor's degree.
- 0–3 year of experience in program coordination, operations, or a similar role (fresh graduates with relevant skills are welcome).
- Strong analytical skills with good knowledge of MS Excel and basic data handling.
- Excellent verbal and written communication skills.
- Well-organized, detail-oriented, and able to handle multiple tasks.
- Comfortable working in a fast-paced environment with minimal supervision
