
Customer Service Advocate
1 day ago
About us
Our company is the first and only AI powered professional AV design platform automating multiple types of drawings and documents. This allows our customers, AV designers, integrators, and manufacturers to replace legacy methods of design & documentation and increase their efficiency and productivity by 10X.
Job Overview:
We are seeking a dedicated Customer Support Associate to join our team. As a key member of our support team, you will assist our customers via chat and email during overnight hours ensuring their inquiries and concerns are addressed promptly and effectively.
Responsibilities:
Respond to customer inquiries and resolve issues via chat and email during night shift hours.
Provide personalized assistance to customers offering solutions and guidance tailored to their needs.
Troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.
Ensure timely and accurate documentation of customer interactions and resolutions.
Collaborate closely with other team members to ensure seamless customer support operations.
Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.
Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.
Requirements:
Previous experience in customer support or a related field is preferred.
Excellent written communication skills with a strong command of English.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Comfortable working independently during night shift hours.
Benefits:
Competitive salary
Paid time off
Training and development opportunities
Supportive team environment
Additional Information:
This is an in office day job.
Familiarity with customer support software and ticketing systems is a plus.
Flexibility to adapt to changing schedules and work occasional weekends or holidays.
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