Customer Service Expert

15 hours ago


Tiruchi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
High-Performing Escalation SpecialistAbout the Role

We are a dynamic organization revolutionizing the construction industry with cutting-edge solutions. As a key member of our customer-facing team, you will play a crucial role in ensuring effective resolution of customer queries and complaints.

Main Responsibilities:

  • Provide timely and effective resolution of customer issues through voice and email channels.
  • Take ownership of assigned cases with a focus on delivering exceptional customer satisfaction.
  • Collaborate with internal and external teams to resolve complex escalations.
  • Compile detailed reports on customer feedback and escalations for leadership review.
  • Maintain adherence to standard operating procedures and compliance requirements with sound judgment.
Key Requirements:
  • Bachelor's degree in any field.
  • Strong advocate for customer-centricity with excellent communication skills.
  • Minimum 2 years of experience in customer support at a leading B2C organization.
  • At least 1 year of experience in L3/CEO/Social Media escalations role.
  • Working knowledge of MS Excel or Google Sheets is preferred.


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