Tech-Driven Project Specialist

2 weeks ago

Noida, Uttar Pradesh, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 25,00,000

Drive innovation in tech-driven projects and contribute to the Ericsson Operations Engine.

Key Responsibilities:
  • Supervise ITSM ticket queues to maintain Mean Time To Resolve (MTTR).
  • Develop analytical skills like logical thinking, problem-solving, and handling assignments.
  • Identify root causes of P2, P3, P4 incidents and recommend resolution actions.
  • Act as the first point of contact for support of any alarm event KPI-related issues.
  • Collaborate with Field Teams for field activities, hardware failures, and node unreachable events.
  • Restore services timely, maintain MTTR, and meet Service Level Agreement (SLA) requirements.
  • Proactively detect possible failures to avoid incident restoration.
Required Skills:
  • Good knowledge of IP Networking Protocols (OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD).
  • Understanding of Switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, Telecom knowledge (2G, 3G, 4G Service Flow, Interfaces).
  • Experience with Cloud preferably Cloud-Connect or GCP.
  • Product Vendor knowledge on Ericsson, Nokia, Cisco, Juniper, Huawei, F5.
  • Good communication and trouble-shooting skills.
  • Degree within Telecommunication Engineering, Computer Science, or Computer Engineering.
What We Offer:

A challenging opportunity to work in a dynamic environment with innovative projects.

Why Choose This Role?

This role offers the chance to develop your skills in a supportive team and contribute to cutting-edge technology projects.

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