Operational Efficiency Specialist

2 weeks ago


Bengaluru, Karnataka, India Randstad Enterprise Full time

Randstad Enterprise Group is a global leader in talent services, dedicated to maximizing business value for our clients through a comprehensive portfolio of solutions.

We are seeking an experienced Operational Efficiency Specialist to join our dynamic team in Bangalore. This is a unique opportunity to work with a close-knit, diverse group of professionals who thrive on collaboration, innovation, and delivering exceptional results.

The successful candidate will possess strong analytical skills, with 2-3 years of experience in Workforce Management and 7+ years in BPO operations. Proficiency in WFM tools and Microsoft Office is essential, as is excellent communication, analytical, and problem-solving abilities.

In this role, you will provide analytical support for staffing resources to meet service level objectives, assist in forecasting by analyzing volume trends and drivers, and monitor real-time performance to manage staffing scenarios in a 24/5 environment.

You will also analyze historical data to inform future forecasting and scheduling, and deliver key performance reports on occupancy, staffing needs, and core KPIs. A strong background in scheduling or capacity planning is required, as well as the ability to thrive in a rotational shift environment.

We offer a competitive salary of ₹1,200,000 per annum, along with opportunities for growth and development within our organization. If you are passionate about operational efficiency and making data-driven decisions, we encourage you to apply for this exciting opportunity.



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