IT Operations Efficiency Lead

4 weeks ago


Bengaluru, Karnataka, India Primus Full time

Job Description:

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Primus is seeking an experienced ServiceNow ITSM Solution Specialist to join our team. As a ServiceNow ITSM Solution Specialist, you will be responsible for designing, implementing, and maintaining our ServiceNow ITSM solutions.

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Key Responsibilities:

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- Design and implement ServiceNow ITSM solutions that meet business requirements.
- Configure ServiceNow workflows, forms, and reports to improve efficiency and effectiveness.
- Integrate ServiceNow with other IT systems and tools to ensure seamless data exchange.
- Provide technical support to end-users and troubleshoot ServiceNow-related issues.
- Stay up-to-date with the latest ServiceNow features and best practices to ensure optimal solution performance.

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Required Skills and Qualifications:

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- 6+ years of experience in IT Service Management, with a strong focus on ServiceNow ITSM solutions.
- Strong understanding of ITIL processes and service management frameworks.
- Experience with ServiceNow configuration and administration, including workflows, forms, and reports.
- Proficiency in ServiceNow integrations and API development.
- Strong problem-solving and analytical skills to resolve complex ServiceNow-related issues.
- Excellent communication and interpersonal skills to work effectively with cross-functional teams.

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Estimated Salary and Benefits:

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The estimated annual salary for this role is $170,000, depending on experience. At Primus, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

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