Team Leader Position

6 hours ago

Bareilly, Uttar Pradesh, India beBeeOperational Full time ₹ 8,00,000 - ₹ 14,50,000

Leadership Role

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We are seeking an experienced leader to manage a team of customer service professionals and drive performance excellence.

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The ideal candidate will have a proven track record of supervising high-performing teams, with expertise in process optimization, data analysis, and stakeholder management.

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About the Role:

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This is a leadership position that requires strong communication and interpersonal skills, with the ability to motivate and inspire team members to achieve their best work.

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Key Responsibilities:

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  • Lead a team of 15-20 customer service associates to achieve key performance indicators (KPIs) targets.">
  • Oversee project execution, monitor KPIs and target compliance, and ensure effective resource allocation to meet productivity and quality metrics.">
  • Conduct regular reviews, interact with the quality team, and prioritize work assignments to resolve daily work-related problems.">
  • Organize training programs, devise strategies to minimize attrition and absenteeism, and document issues as needed to ensure adherence to policy and procedures.">
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Requirements:

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To be successful in this role, you will need:

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  • A minimum of 3 years of supervisory experience in a customer-facing role.">
  • Excellent knowledge of G-suite, particularly Google Sheets and Google Slides.">
  • Fluency in English is a must, and graduation with a degree is preferred.">
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What We Offer:

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In return for your expertise and dedication, we offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values collaboration and innovation.

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