Customer Success Specialist

4 days ago


Bengaluru, Karnataka, India Laundryheap Full time
Company Overview
Laundryheap is an award-winning startup that revolutionizes laundry and dry cleaning services. We collect, clean, and return customers' items in a short time frame, often making us the fastest in our industry.

We are headquartered in the UK and offer our services in 12 international markets. Our goal is to expand further across Europe, Asia, and North America.

Job Description
We are looking for a Customer Success Specialist - Laundry Service Operations to join our team at our office in Bangalore, India. The ideal candidate should be flexible to work in shift patterns due to our international operations.

The key responsibilities of this role include:
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  2. Customer Satisfaction: Ensure customer satisfaction by addressing inquiries and resolving issues promptly.
  3. Account Management: Oversee client accounts, manage receivables, and ensure accurate invoicing.
  4. Internal Cross-Team Liaison: Collaborate with various departments to escalate, resolve complex concerns, and improve processes.
  5. Account Performance Management: Monitor and analyze account performance to identify improvement opportunities and ensure service level adherence.
  6. New Customer Onboarding: Facilitate smooth onboarding of new customers, ensuring they understand company policies and services.

Required Skills and Qualifications
To succeed in this role, you should have:
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  2. Bachelor's Degree: A relevant educational background in business administration or related areas.
  3. Experience: 3+ years of experience in similar roles, emphasizing customer success and account management.
  4. Communication Skills: Excellent communication skills in both written and spoken English; experience with email, chat, and voice processes in an international setting.
  5. Problem-Solving Attitude & Analytical Skills: A proactive mindset and robust analytical abilities to troubleshoot and resolve issues effectively.

Benefits
This role offers a competitive benefits package, including a night shift allowance.

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