Customer Success Delivery Specialist

2 days ago


Bengaluru, Karnataka, India ITC Infotech Full time

At ITC Infotech, we are committed to delivering exceptional results in the hospitality and travel industry.

We are seeking a seasoned professional with a strong background in customer success delivery to join our team as a Customer Success Delivery Specialist.

  • A minimum of 10 years of experience in the hospitality and/or travel industry, with a proven track record of delivering high-impact solutions that drive business growth.
  • Proven expertise in developing and executing strategic plans to drive customer adoption and retention, resulting in significant revenue growth.
  • Experience in managing cross-functional teams to deliver complex projects on time and within budget.

Key Responsibilities:

  • Develop and execute strategic plans to drive customer success and revenue growth.
  • Manage and mentor distributed teams across geographies to deliver high-quality results.
  • Leverage industry expertise and thought leadership to identify opportunities for innovation and growth.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum of 10 years of experience in customer success delivery or related field.
  • Strong analytical and problem-solving skills, with ability to interpret complex data sets.

Certifications:

  • Agile/SAFe/PMP certifications in project management/product management.
  • Cloud/AI or GenAI certifications will be an added plus.

We offer a competitive salary and benefits package to attract top talent. If you are a motivated and experienced professional looking for a new challenge, please apply now.



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