Senior E-Commerce Listing Specialist

2 weeks ago


Morādābād, Uttar Pradesh, India beBeeCustomerService Full time US$ 40,000 - US$ 60,000
Job Title: Customer Service Associate

We are seeking a proactive and detail-oriented professional to support our US-based e-commerce operations.

The successful candidate will be responsible for creating and managing online postings, handling customer communication, and conducting research to support pricing and product accuracy.

Key Responsibilities:

  • Creating and managing product listings on platforms such as OfferUp, Facebook Marketplace, Craigslist, and other relevant channels.
  • Regularly tracking sold items and updating or removing postings accordingly.
  • Maintaining communication with the sales team to ensure accurate and up-to-date listings.
  • Enhancing existing listings by adding more complete information and optimizing for customer engagement.

Customer Responses:
• Responding to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls, and voicemails.
• Aiming to respond within 24 hours to ensure timely and effective customer support.
• Clarifying questions and providing product-related details to facilitate smooth transactions.

Pricing & Item Research:
• Conducting detailed analysis of received inventory items to determine brand, specifications, descriptions, and pricing benchmarks.
• Recommending competitive pricing based on analysis.
• Assisting in preparing data for a seamless transition from item intake to Shopify uploads and final advertising listings.

Requirements:

  • A minimum of 1 year of experience in online listings, customer service, or e-commerce operations.
  • Strong English communication skills—both written and verbal.
  • Highly organized, self-motivated, and capable of working independently during designated hours.


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