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Front Desk Manager

2 weeks ago

Delhi, Delhi, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Front Desk Manager

At our hotel, we are seeking a skilled and experienced Front Desk Manager to join our team. The ideal candidate will have excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.

Responsibilities:
  • Operational Oversight: Supervise and coordinate the activities of various departments to ensure smooth operations and efficient service delivery.
  • Guest Service: Provide exceptional customer service, handle guest inquiries, requests, and complaints, and ensure prompt and effective resolution of any issues.
  • Shift Management: Manage daily shift operations, including scheduling assigning tasks, and ensuring adequate staffing levels to meet guest needs and operational requirements.
  • Quality Control: Monitor the cleanliness, maintenance, and overall appearance of the hotel to maintain high standards and ensure a positive guest experience.
  • Crisis Management: Act as a point of contact during emergency situations, demonstrating strong leadership skills and coordinating appropriate responses to ensure the safety and well-being of guests and staff.
  • Staff Supervision: Provide guidance, support, and training to department heads and staff members, fostering a positive work environment and encouraging teamwork and professional development.
  • Reporting: Prepare shift reports, including occupancy rates, guest feedback, incidents, and operational issues, and communicate them to the management team for review and action.
  • Financial Accountability: Assist in monitoring expenses and controlling costs within your assigned areas of responsibility.
Requirements:
  • Bachelor's degree in hospitality management or a related field (preferred).
  • Minimum of 3 years of experience in a front desk or management role within the hotel industry.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
  • Exceptional communication skills, both verbal and written.
  • Detail-oriented with excellent organizational and time management skills.
  • Knowledge of hotel operations and industry best practices.
  • Familiarity with hotel management software and systems.
  • Fluency in English (both written and spoken).
What We Offer:

As a valued member of our team, you can expect a competitive compensation package and opportunities for professional growth and development.

We are committed to providing a safe and inclusive work environment that fosters collaboration, creativity, and innovation.