
Senior Operational Manager
24 hours ago
We are currently looking for an experienced professional to fill a key leadership role within our organization.
- Designation: Team Lead
- Location: Mumbai (Goregaon)
- Shift: 24x7 Rotational Shift (Including Night Shifts), 5 Days Working with 2 rotational week offs
The ideal candidate will possess exceptional:
- Customer Service, Customer Support, and Customer Service Management skills
- Experience in achieving and maintaining high levels of Customer Satisfaction
- Excellent verbal and written Communication skills
- Proficiency in Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC
- Able to manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality
The successful Team Lead will be responsible for:
- Oversight of AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness
- Development and implementation of strategies to reduce shrinkage and attrition rates through effective people management practices
- Collaboration with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities
- Ensuring compliance with company policies and procedures while driving business growth through innovative solutions
This is an exciting opportunity for immediate joiners.
-
Senior Operations Manager
4 days ago
Jamnagar, Gujarat, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000Job SummaryAs a senior operations manager, you will oversee and manage daily operations to ensure efficient workflows across departments. Your role involves developing and implementing operational policies and procedures to enhance productivity and monitoring and analyzing operational performance to make recommendations for improvement.Key...
-
Senior Operations Manager
1 week ago
Jamnagar, Gujarat, India beBeeoperations Full time ₹ 15,00,000 - ₹ 20,00,000Operations LeadThe Operations Lead is a senior role responsible for leading and coordinating business operations across various functions. This includes driving the development and management of operational frameworks, goals, and key performance indicators (KPIs). The successful candidate will have experience in business operations, program management, and...
-
Senior KYC Operations Manager
1 week ago
Jamnagar, Gujarat, India beBeeOperations Full time US$ 9,00,000 - US$ 12,00,000We are seeking a seasoned KYC Operations Manager to lead our KYC operations team.Job Overview:The successful candidate will be responsible for designing and implementing a robust internal Know Your Customer (KYC) program that aligns with compliance frameworks, policies, and internal control standards.Key Responsibilities:Manage KYC operations to ensure...
-
Senior Bakery Operations Manager
2 days ago
Jamnagar, Gujarat, India beBeeBakery Full time ₹ 15,00,000 - ₹ 25,00,000Job Title: Senior Bakery Operations ManagerAbout the Role:We are seeking a highly skilled and experienced Senior Bakery Operations Manager to oversee our bakery production operations. The successful candidate will be responsible for ensuring efficiency, product quality, and compliance with safety and hygiene standards.Main Responsibilities:Manage production...
-
Senior Technical Operations Manager
1 week ago
Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000Job Title:Senior Technical Operations ManagerOur organization seeks a seasoned Senior Technical Operations Manager to oversee the engineering department.Key Responsibilities:To develop and maintain quality systems related documents, such as SOPs and formats, for instrumentation.To prepare and review calibration schedules for instruments.To conduct...
-
Senior Retail Operations Manager
3 days ago
Jamnagar, Gujarat, India beBeeRetail Full time ₹ 80,00,000 - ₹ 1,20,00,000Job Title:A Senior Retail Operations Manager is required to oversee the daily operations of a high-traffic hypermarket.About the RoleThis role involves managing sales, staffing, inventory, and customer service across all areas of the store.The ideal candidate will have strong leadership skills, with experience in managing large teams in a fast-paced retail...
-
Senior Financial Operations Manager
1 week ago
Jamnagar, Gujarat, India beBeeAccountant Full time ₹ 15,00,000 - ₹ 20,00,000Financial Operations ManagerThis senior-level accounting role oversees daily operations, ensuring efficient financial management and compliance with regulations.Key Responsibilities:Prepare comprehensive financial statements, maintain accurate ledgers, manage accounts payable/receivable, and resolve discrepancies.Supervise the accounting team, ensuring...
-
Senior Operational Risk Manager
2 hours ago
Jamnagar, Gujarat, India beBeeOperationalRisk Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Operational Risk Management Leader OpportunityThis is a senior-level position responsible for leading and managing independent projects across operational risk management areas for financial institutions.About the RoleManage projects related to internal control assessments, SOPs and policies, third-party risk management, incident management and reporting,...
-
Senior Culinary Operations Manager
3 hours ago
Jamnagar, Gujarat, India beBeeChef Full time ₹ 15,00,000 - ₹ 25,00,000Sous Chef Role Summary">The Sous Chef plays a crucial role in maintaining an efficient kitchen operation by ensuring high-quality food products and exceptional guest satisfaction.Key Responsibilities:Maintain set standards, monitor time management, and provide ongoing training to team members.Develop and implement systems, procedures, and rules to achieve...
-
Senior Tax Operations Manager
1 week ago
Jamnagar, Gujarat, India beBeeTaxManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000Job Title: Senior Tax Operations ManagerRole Overview:The successful candidate will lead and manage a team of 15–20 associates to ensure accurate and timely tax reporting for annuity products.Main Responsibilities:Lead a high-performing team to execute daily, monthly, and quarterly activities related to tax treatment of annuity distributions.Oversee the...