Innovative IT Implementation Specialist

2 days ago

Alleppey, Kerala, India beBeeImplementation Full time ₹ 12,00,000 - ₹ 25,00,000

Unlock the true potential of IT with innovative solutions.

We are a leading IT monitoring and management software company transforming how businesses manage their ITOps. Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.

Position Overview

You will play a key role in deploying and integrating our products and solutions for clients. You will work closely with cross-functional teams to understand requirements, configure solutions, and ensure seamless implementation.

  • Participate in the deployment, configuration, and integration of our solutions at customer sites.
  • Assist in designing and implementing monitoring, logging, and service desk solutions.
  • Work with clients to gather requirements and ensure solutions align with their business needs.
  • Collaborate with internal teams (DevOps, Support, Product) for smooth delivery of projects.
  • Develop and maintain implementation-related documentation, standards, and user guides.
  • Provide training and support to customers for effective product usage.
  • Ensure timely issue resolution and maintain customer satisfaction during implementation.

Required Skills and Qualifications

  • A minimum of 4–8 years of experience in IT implementation, system integration, or related roles.
  • Experience with monitoring and service desk tools (e.g., ManageEngine, ServiceNow, Grafana, ELK, Zoho Service Desk, Kibana).
  • Knowledge of on-premise and cloud-based deployments.
  • Familiarity with network concepts (secure zone, DMZ, firewalls) and ITIL processes.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills to interact with technical and non-technical stakeholders.
  • Hands-on experience with Linux servers, Windows, and basic networking is required.

Benefits

  • Opportunity to work with a leading IT monitoring and management software company.
  • Chance to be part of a dynamic and innovative team.
  • Competitive salary and benefits package.

Other Opportunities

  • ITIL certification is an advantage.
  • Experience with data visualization tools like PowerBI, Tableau, or JasperBI is a plus.
  • Exposure to scripting or automation for deployment/configuration is beneficial.

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