Leading Technical Solutions Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeesupport Full time US$ 1,52,000 - US$ 1,86,000
Support Engineering Manager Job Description

We are seeking a highly skilled Support Engineering Manager to lead our team of Support Engineers. As a key member of our organization, you will be responsible for analyzing operational processes, designing and developing high-quality self-service software products, and providing strategic guidance to drive the professional development of our Support Engineers.

Job Responsibilities:
  • Lead a team in supporting business teams worldwide by providing critical product support
  • Lead multi-team projects and resolve complex support issues
  • Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications, and generate process maps
  • Design, develop, test, launch, and improve self-service software products
  • Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine
  • Deep dive technical product or operational issues to propose and implement simple and effective solutions
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
  • 3+ years of people management experience leading System Development teams
  • 4+ years of software development or 4+ years of technical support experience
  • Experience scripting in modern programming languages
  • Experience troubleshooting and debugging technical systems
  • Experience engaging and influencing senior leaders using verbal and written communication tools
Benefits:

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We offer a competitive salary and benefits package, as well as opportunities for growth and professional development.

About Us:

We strive to provide a trustworthy shopping and ordering experience for our customers. Our team is dedicated to eliminating catalog defects, ensuring listings are compliant with our selling policies, and protecting customers from counterfeit products.

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