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Customer Support Representative for Rental Services

2 weeks ago

Ghaziabad Uttar Pradesh Noida Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

We are seeking a Customer Support Representative to join our team in providing exceptional service to our guests. The ideal candidate will be responsible for administering bookings through various channels, including our own website and third-party platforms like Airbnb and VRBO. This role requires proactive engagement with potential guests through our enquiry channels, online chat, and telephone.

The successful candidate will provide excellent telephonic and email support to our leisure and business guests at various touch points during their stay. They will also be responsible for addressing guest issues and resolving problems in a timely and professional manner.

The key responsibilities of this role include:
  • Administering bookings through various channels
  • Maximising rental revenue for property owners by engaging with potential guests
  • Providing exceptional customer support through telephone and email
  • Addressing guest issues and resolving problems

Required Skills and Qualifications

To be successful in this role, you will need the following skills and qualifications:
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • High level of attention to detail
  • Good IT skills
  • Self-driven, self-motivated, and proactive approach
  • Engaging and outgoing personality

What's on Offer

This is an exciting opportunity to join a company with a solid track record of performance. We offer flexible working options and a fantastic work culture that values collaboration and innovation. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this role.

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that fosters growth and development. You will also be part of a team that is committed to delivering exceptional customer experiences and driving business success.