On-Site Power Generation Specialist

The On-Site Service Specialist serves as a technical expert, responsible for diagnosing and completing repairs on power generation equipment at designated customer sites. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards.

Key Responsibilities:

• Diagnostics and Troubleshooting: Independently perform diagnostics and troubleshooting tasks on power generation equipment to identify and resolve issues efficiently.
• Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime.
• Maintenance and Repair: Provide guidance on preventive maintenance and repairs to less experienced technicians and customer personnel.
• Inventory Management: Manage parts and spares inventory at the work site to ensure operational efficiency.
• Training and Development: Educate customers on regular maintenance procedures to increase product lifespan.
• Documentation: Accurately complete service worksheets, timesheets, warranty claims, and other required documentation.
• Service Opportunities: Identify additional service and sales opportunities with customers.
• Continuing Education: Continuously engage in training to enhance skills and meet business requirements.
• Safety and Compliance: Ensure adherence to all relevant safety policies and legislation, reporting any issues or incidents.

Required Skills and Qualifications:

• Technical Expertise: Strong knowledge of power generation systems, including electrical and mechanical interactions.
• Diagnostics Application: Ability to translate customer complaints into troubleshooting plans and diagnose issues using electronic and mechanical service tools.
• Electronic Service Tools: Proficient in using service tools for diagnostics, repair validation, and technical documentation.
• Product Repair & Maintenance: Skilled in repairing and maintaining mechanical and electrical components within standard repair times.
• Technical Escalation: Capability to obtain, document, and escalate complex technical issues efficiently.
• Health & Safety Fundamentals: Commitment to proactive safety practices and regulatory compliance.
• Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.
• Problem-Solving & Complexity Management: Ability to analyze information and resolve issues in a high-pressure environment.
• Training & Talent Development: Willingness to mentor and develop technical staff.

Benefits:

• Significant Field Experience: Minimum 5-6 years of field service work experience.
• Electrical and Electronics Expertise: Expertise in electrical and electronics troubleshooting.
• Power Generation Knowledge: Extensive knowledge of power generation products.
• Competitor Products and Industry Practices: Basic understanding of competitor products and industry practices.
• High Voltage/Low Voltage Practical Experience: High voltage/low voltage practical experience (Preferred).
• MS Excel and PowerPoint Proficiency: Proficiency in MS Excel and PowerPoint.
• Strong Communication Skills: Strong communication skills.
• Willingness to Relocate: Willingness to relocate anywhere in Karnataka.

Additional Responsibilities Unique to this Position:

• Support dealership technically and commercially to address end customer complaints related to Cummins products.
• Hands-on experience on diesel engines, through in Electrical and Electronic.
• Ready to move anywhere in India, Nepal and Bhutan.
• Look for similar industry like KOEL, Cater Piller. Or industry like ABB, Crompton Greaves etc.
• English is mandatory.