Technical Support Specialist

2 weeks ago

Pune, Maharashtra, India beBeeAnalytical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

As a Service Desk Analyst, you will be the primary point of contact for customers seeking technical support. Your role will involve receiving and logging incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity.

  • Diagnose complex technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis.
  • Provide solutions to common issues by offering guidance, performing basic configuration changes, or applying known workarounds.
  • Identify and escalate complex issues beyond your expertise to appropriate technical teams for further support.
  • Maintain detailed records of incidents, resolutions, and user interactions within the ticketing system.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or similar field.
  • At least 2-3 years of experience in the IT industry.
  • Strong understanding of operating systems, network protocols, common applications, and hardware troubleshooting.
  • Excellent communication skills - ability to clearly explain technical concepts to non-technical users.
  • Problem-solving skills - analytical approach to identify root causes of issues and develop effective solutions.
  • Commitment to providing a positive user experience and maintaining a professional demeanor.

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