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5 days ago
Role: Senior Network Engineer Level 3
We are seeking an experienced professional to join our team as a senior network engineer level 3. This dynamic role involves providing round-the-clock support to clients' network infrastructure.
Key Responsibilities:- Provide level three network support for troubleshooting issues related to routing, switching, and firewall configurations across multiple client environments.
- Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues.
- Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates.
- Monitor network traffic, identify bottlenecks, and proactively resolve network issues.
- 9+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment.
- Extensive experience with networking technologies including routing, switching, and firewall management (Fortinet, Palo Alto, WatchGuard).
- Hands-on experience with Juniper, HP Aruba, Cisco Meraki, Palo Alto, Fortinet, and WatchGuard firewalls and devices.
- Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices.
- Experience working with Azure and AWS network configurations is beneficial.
- Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect, or similar certifications.
- SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN).
- Azure Networking Associate or AWS Certified Advanced Networking certification is advantageous.
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