
Advanced Voice Network Engineer
3 days ago
Job Summary:
">- We are seeking an expert to lead the implementation of advanced voice network solutions using Cisco Unified Contact Center Enterprise (UCCE) and related technologies.
- This role requires a deep understanding of VOIP protocols, such as SIP, H.323, and MGCP, as well as ITIL processes.
- The ideal candidate will have experience with complex voice network design and troubleshooting, including the creation and management of MACDs in Cisco UCCE and IPT platforms.
- They will also be responsible for integrating VOIP and Performance Management Tools with other systems, utilizing expertise in telecom infrastructure protocols like ISDN and analog signaling.
- In addition, they will work collaboratively with third-party providers and OEMs to resolve telecommunications issues, providing top-notch verbal and written communication skills.
- Other responsibilities include performing advanced troubleshooting activities, addressing system design issues, upgrade plans, and technical documentation creation.
- As the primary point of contact for service delivery issues, pending work, and escalations, they must maintain a high level of teamwork and analytical problem-solving skills.
- Finally, they will be responsible for maintaining and updating knowledge bases and documentation, driving process improvements through individual contributions.
- A strong focus on Excel analytics and team collaboration is essential for this role.
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